Utilities
Utilities—whether power, water, or transportation—depend on telecom infrastructure to support SCADA, remote monitoring, and field communication systems across large geographic footprints.
Customer Challenges
- Maintaining legacy networks with minimal OEM support
- Harsh operating environments and field service logistics
- Critical uptime requirements with little room for delay
- Cost pressure from regulatory and rate limitations
Zurich’s Solutions
Zurich provides ruggedized repair services, rapid logistics, and multi-vendor support tailored to the needs of distributed, utility-grade networks.
Service Highlights
- Wireless backhaul and switching repairs
- Asset remarketing programs to recover value from surplus or outdated field equipment
- SCADA and telemetry equipment support
- Spare pool creation and rapid dispatch
- Engineering-driven repair onboarding for niche products
Differentiators
- Field-tested and industrial-grade solutions
- Multi-OEM support in a single program
- Faster than OEM fulfillment with certified repairs
- Emergency support options and surge capacity
Use Case Example
A Western U.S. electric utility leveraged Zurich to support its aging microwave radio backhaul—cutting lead times from 9 weeks to 5 days and extending system life by over 7 years.
Certifications & Compliance
- ISO9001 and traceable repair workflows
- Custom packaging and shipping protocols
- Storm and outage logistics coordination