OEMs (Original Equipment Manufacturers)
Telecom and IT OEMs often face pressure to support large install bases even after products are discontinued or regions are deprioritized. Zurich helps OEMs scale service without expanding internal resources.
Customer Challenges
- Managing end-of-life (EOL) product support
- Regional coverage gaps for spares and repairs
- Customer expectations exceeding internal capacity
- Limited appetite for low-margin repair operations
Zurich’s Solutions
Zurich acts as a white-label or authorized repair partner extending your brand’s service capabilities and keeping legacy customers satisfied.
Service Highlights
- Certified depot repair and screening services
- Remarketing of OEM excess, returns, or EOL product inventory through authorized resale channels
- Refurbishment, warranty returns, and RMA programs
- Asset recovery and reverse logistics
- Engineering-led onboarding for new or niche products
Differentiators
- Full transparency with SLA tracking and reporting
- Flexible engagement models: per-unit, per-project, or retainer
- U.S.-based and global logistics footprint
- Brand protection and quality assurance
Use Case Example
A Tier 1 OEM outsourced its discontinued TDM product line repairs to Zurich, reducing support costs by 55% while preserving service commitments to key customers.
Certifications & Compliance
- ISO9001 with detailed process mapping
- NDA and brand protection protocols
- Integration with OEM ticketing or ERP systems